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Because Every Learner Deserves a Helping Hand
At ACCMP, we understand that learners, partners, and stakeholders may need quick support and guidance as they engage with our programmes and services. The Help Desk is designed to be your first point of contact whenever you require assistance. Whether you are a student seeking clarity on admissions, a professional looking for course information, or a partner organization requiring technical support, our dedicated team is always ready to assist you.
What We Offer Through the Help Desk
1. Student Support: Guidance on admissions, course registration, programme details, and learning resources.
2. Technical Assistance: Support for online learning platforms, webinars, bootcamps, and digital tools used within ACCMP.
3. General Enquiries: Answers to questions about the institute, events, policies, and community engagements.
4. Crisis Response Guidance: Immediate direction for students or partners who require professional input on crisis management or peacebuilding initiatives.
5. Feedback & Complaints: A channel to share concerns, suggestions, or challenges, ensuring continuous improvement in our services.
How to Reach the Help Desk
1. Email Support: Quick responses to academic and professional queries.
2. Phone Assistance: Speak directly with a member of our support team for urgent needs.
3. Live Chat (Coming Soon): Real-time interaction to address issues instantly.
4. Knowledge Base (Ongoing): A growing library of FAQs, guides, and resources to help you find answers on your own.
Our Commitment
The ACCMP Help Desk is more than just a support system—it is a commitment to our core values of excellence, collaboration, diversity, and nonviolence. We believe that by offering clear, reliable, and timely assistance, we empower learners and partners to stay focused on what truly matters—building skills, driving change, and advancing peace across Africa and beyond.
At ACCMP, you are never alone. Our Help Desk ensures that no matter the challenge, you will always find the support you need to succeed.
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